These Frequently Asked Questions will help you better understand our products.
All McLeod Automotive products have a limited lifetime warranty, to be free of defects in materials and workmanship. This guarantee is void in the event of misuse, neglect, improper installation or misdiagnosis. At our discretion, we will repair or replace any product found to be defective subject to our inspection and approval.
Yes. With proper credit approval McLeod Automotive offers NET 30 day credit terms.
McLeod Automotive accepts bank checks, Mastercard, Visa, Paypal, money orders, and wire transfers. Contact us about Paypal payments.
McLeod Automotive ships FOB Asheville, N.C. and use carriers according to customer request or based on the best price available. We do our best to ship the least expensive way possible extending our carrier discounts to you.
No, sorry but McLeod Automotive only sells to businesses.
McLeod Automotive uses UPS, FedEx, and a variety of trucking companies. For UPS Quantum View shipment notification please provide your email address.
Neither McLeod Automotive, its dealers nor agents shall be liable, in any way, for any damage, loss, injury, or other claims, resulting from the use or misuse, or inability to use any of our products. Buyer or user assumes liability of any kind connected with the use or application of our products. McLeod Automotive’s sole responsibility shall be to replace whatever parts prove defective at their option. After all, the user shall assume all risk and liability whatsoever in connection thereof. We will not accept returns that do not have a full explanation on the RGA as to the problem with a particular product.
The only requirement is that you have an automotive related business (with a business license).
Make certain you inspect all packages in the presence of the driver/carrier. If you receive a package that has been damaged or opened, make a claim with the driver/carrier at that time. All claims of loss, concealed damage, or other destruction must be made by you with the carrier. Save all boxes and packing materials, as the carrier may want to inspect it. Any shortages not the fault of the carrier must be reported within 10 days of receiving the order. No exceptions apply.
Any Shortages or Claims must be reported within 10 days. All returns must be accompanied by a copy of the original invoice. No returns accepted after 30 days. No returns on special orders, electrical parts, installed or altered parts. A 15% restocking fee applies to correctly shipped items that are returned within 30 days.
With McLeod Automotive there’s no tiered dealer program. Pricing levels depend on part quantities ordered.
McLeod Automotive strives to ship all orders in 3 business days. After the three day processing time it then depends on your location.